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Sent: 11 May 2010 15:45
To: Sales
Subject: Re: diagram of APP2442

Hi Sally
Just wanted to say a big thank you for all your help just now in sorting out the part for our cooker hood. It's quite unusual these days to get such excellent customer service and it is much appreciated.
The website is also very user friendly.
Please pass these comments on to your manager.
Kind regards
Alison Cambridgeshire

Sent: 10 June 2010 17:59
To: Sales
Subject: Door Hinges
I would just like to say how impressed I am with the service I received from your company this week.
The friendly, polite girl I spoke to on the telephone was most helpful in identifying the correct part number and I received the larder fridge door hinges two days later.  My husband has fitted them today and the fridge is as good as new!
Many thanks.

Sent: 04 June 2010 12:15
To: Sales
Subject: Order Ref 210-00638

Thank you very much for your excellent service. I placed my order on Wednesday afternoon and it arrived on Thursday morning, very neatly packaged.

Eileen Cheshire

Sent: 17 June 2010 11:33
To: Sales
Subject: Pan Stand

Dear Sales Team

Many thanks for your excellent service we received our pan stand today. We can now cook with four saucepans instead of three !!



Sent: 01 July 2010 17:42
To: Sales
Subject: Order No 250-00739


I ordered a spare at 1500 hrs on 30/6/2010 and it arrived at 0730 next day.
Excellent, courteous service - thank you.

Regards, Glen Hughes, Stoke-on-Trent

Sent: 05 August 2010 17:29
To: Sales
Subject: RE: Web Parts Enquiry


Can I just say a big thank for the part below. Spoke to yesterday about midday and it landed today at 13:00.

I will certainly using you guys again with this excellent service

Best Regards


From: Ann Tamplin
Sent: 14 September 2010 15:01
To: Sales
Subject: Order 360-01141 (Document 33532)

Dear Sir or Madam. I refer to the above order which I placed on-line on Friday 10th September. Prior to placing the order I spoke to a lady called Tracey, who obviously "knew her stuff" & was very friendly & helpful. Your prices were very competitive & I received the items ( perfectly packaged) on Monday 13th September! It makes such a pleasant change to deal with such an efficient company, who also have excellent staff. Thank you again for your help & I would certainly recommend your company to anyone.
Kind regards, Ann Tamplin (Mrs).

From: alan hurley
Sent: 26 August 2010 20:26
To: Sales
Subject: service

ref customer order no 330-01045

I would just like to congratulate your company on it's efficiency .
I ordered a part for my oven on Wednesday ,it was delivered Thursday and fitted that evening .

Brilliant service

Sent: 28 September 2010 14:40
To: Sales
Subject: Delivery of order

Hi, Just writing to let you know that I placed an order with yourselves yesterday afternoon and received it this afternoon. Really inpressed with the service and will certainly use you again, very impressive many thanks

Sent: 13 January 2011 12:07
Subject: Web Parts Enquiry

Stockton on Tees
I write to thank you for your prompt delivery of the above item. I only ordered it yesterday afternoon and it arrived the next morning. It was very difficult to find this spare, especially as Howdens, the original supplier wanted to charge for a replacement door. I am a landlord, and will endeavour to pass the word to my fellow landlords about your impressive service. Thank you very much.

Sent: 21 June 2011 20:19
To: Sales
Subject: RE: Your AWS order reference 241-01943 has been despatched

Just a quick thank you,

The parts I ordered arrived today, I would like to say how impressed I am with the level and speed of service you have provided, please pass on my thanks to all concerned, including your manager.

Frederick Clark